Refunds will be given for the following: 
- The item is significantly different from that described 
- The item is damaged or has defects 
-The item has not arrived within the promised delivery period of 8 weeks

We reserve the right to refuse the return or refund of items when they do not meet the conditions outlined above.

In the case of a faulty, incorrect or defective item please contact us within 14 days at  with full details of the fault and include pictures where possible. This does not include general wear and tear. You may return it as outlined above. In some cases, you may be able to keep the item and agree on a partial refund.

We strive for 100% customer satisfaction, therefore if your item doesn't arrive within our promised delivery period of 8 weeks you will be eligible for a full refund. Please note that refunds will not be given on packages that are refused or delayed due to unpaid customs taxes or duties. 

Exchanges:

You are eligible for an exchange if the item is defective, damaged or incorrect. If you would like to exchange your purchase for the same item, please send us an email at support@fleurjewelry.com within 14 days of receiving your purchase. Depending on where you live, the time it will take for your exchanged product to reach you may vary.